Print your book
Orders & tracking
Every print order lives on your Orders page — the status, what was ordered, what you paid, the delivery estimate and, once it ships, the tracking number. The same updates reach you by email.
The Orders page
Open Orders from the navigation while signed in. Each order shows the book, the copies, the shipping option and the total; open one for the full breakdown, the shipping address and the tracking card.
Before a book ships, the Orders page shows the delivery estimate you were quoted when you ordered. When it ships, the tracking number and a link to the carrier replace it, and the carrier’s own arrival window takes over.
Statuses
- Awaiting payment
- The checkout is open but not paid. Nothing is printed or charged until it is.
- Order placed
- Your payment went through and the files are on their way to the printer.
- Sent to the printer
- The printer has the job. The delivery estimate from when you ordered still applies.
- Shipped
- On its way. The tracking number and the carrier’s arrival window replace the estimate.
- Delivered
- The carrier reports the parcel delivered.
- There’s a problem — we’re on it
- Something needs a closer look before the book can ship. We email you with an update.
- Canceled
- The order was cancelled before printing and refunded in full.
Emails
You get an email when the order is confirmed (with the receipt), when it ships (with the tracking number), when it is delivered, if it is cancelled, and if anything needs your attention. They come from ColorCraft, to the email address on the order.
Can't see an order?
Something wrong with an order?
See Cancellations & damaged copies for the cancellation window and how to report a damaged or misprinted book.
Check an order
Status, tracking and the delivery estimate are on your Orders page.