Print your book
Cancellations & damaged copies
Printed books are made to order, one at a time, so the window to change your mind is short — but a damaged or misprinted copy is always put right.
Cancelling an order
An order can be cancelled only before printing starts, which is about 2 hours after you order. Once a book is on the press it can’t be stopped, and there is nobody else it could be sold to.
To cancel, email hello@colorcraft.ai with your order number as soon as you can. We cancel the job and refund the full amount to the card you paid with; the order then shows as Cancelled on your Orders page and you get a confirmation email. The refund reaches your card in the time your bank takes.
Check the proof before ordering many
Damaged or misprinted books
If a book arrives damaged, with pages missing or out of order, with a cover or interior that doesn’t match what you ordered, or otherwise misprinted, email hello@colorcraft.ai within 30 days of delivery with:
- your order number;
- photos of the problem (the damage, the misprinted pages, the parcel if it arrived crushed);
- how many copies are affected.
We reprint the affected copies or refund them — your choice where both make sense. A replacement ships as a new shipment on the same order, with its own tracking.
Check the address before you pay
Need a hand with an order?
Email us with the order number — it's the fastest way to sort anything out.