Account
Feedback & support
ColorCraft is a small operation and every message goes to a real person. Bug reports, feature requests, workflow gripes — all of it lands in the same inbox and gets read the same day.
Where to send it
- Email — hello@colorcraft.ai for anything: bugs, billing questions, feature requests, refunds.
- Contact form — colorcraft.ai/contact if you’d rather use a form. Same inbox.
- FAQ — colorcraft.ai/faq covers the fastest-to-answer questions (KDP compliance, refunds, plan limits). Worth a look before you write.
Bug reports
For anything that broke mid-generation, include:
- What you were doing (which wizard, which options).
- The project name or URL (so we can look it up server-side).
- Approximate time it happened (helps us find the log entry).
- A screenshot of any error message.
Stuck generation? Try refresh first
Book generations run in the background — if the progress bar looks frozen, refresh the page. The state usually catches up. If it’s still stuck five minutes later, then email us.
Feature requests
We ship fast — if a feature would meaningfully change what you can publish, tell us. “I’d pay for X” and “I’m stuck because Y” are the two prompts that move things up the queue fastest.
Response times
Weekdays: within a few hours. Weekends: within a day. Refund and billing issues jump the queue.
Have something to share?
One-founder shop — the email actually reads it. No triage, no ticket bots.